Shipping Policy Effective Date: August 14, 2025
At RugsOnNet, we’re committed to delivering your rug safely and promptly. Please review the details below to understand how shipping works.
1. Processing Time
- Orders are typically processed and shipped within 1–3 business days of purchase.
- You’ll receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates
- We offer free standard shipping within the continental United States.
- Additional charges may apply for expedited shipping, international orders, or remote locations.
3. Delivery Times
Estimated delivery windows (after processing):
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 1–3 business days
- International Shipping: Varies by destination (typically 7–14 business days)
Please note: delivery times are estimates and may vary due to carrier delays, customs processing, or weather conditions.
4. International Shipping
- RugsOnNet ships internationally to most countries.
- Customs fees, import duties, and taxes are the responsibility of the customer.
- Shipping times may vary based on your country’s customs process.
5. Tracking Your Order
- Once your rug ships, you’ll receive an email with tracking details.
- You can follow the status of your shipment directly through the carrier’s website.
6. Shipping Damage
- If your rug arrives damaged, please contact us at support@rugsonnet.com within 48 hours of delivery.
- Include photos of the damage and packaging for a faster resolution.
7. Shipping Address
- Please ensure your shipping address is correct at checkout.
- RugsOnNet is not responsible for delays or losses due to incorrect or incomplete addresses.
Questions?
Contact us at support@rugsonnet.com — we’re here to help!