FAQs

Confirm processing time, carrier, delivery method (doorstep vs. white glove), and packaging. For large rugs, ask whether it ships folded or rolled and how to handle creases.

Ask if they support programs like GoodWeave or Care & Fair and what supply-chain checks they use. Ethical dealers can explain where and how rugs are produced without dodging specifics.

Many dealers can advise on safe deodorizing and when professional washing is needed. Avoid soaking or harsh chemicals unless the dealer confirms it’s safe for that fiber and dye type.

They should give fiber-specific guidance (wool vs. silk vs. synthetics) and recommend professional cleaning intervals. A practical baseline is vacuuming 1–2 times weekly in busy rooms.

Handmade rugs tend to be more repairable and hold value better, while machine-made rugs are usually cheaper and consistent. Ask for durability expectations in high-traffic areas before deciding.

They should match pad type to floor and rug: felt for cushioning, rubber for grip, combos for both. A common tip is choosing a pad about 1–2 inches smaller than the rug.

Yes—good dealers help you choose a size based on furniture layout and traffic flow. Expect guidance like leaving 12–24 inches of floor border in many living rooms.

Ask for close-up photos of the back, edge, and fringe construction, and request a written guarantee. Hand-knotted rugs typically show individual knots on the back, not a uniform grid.

Vague origin claims, no construction details, pressure tactics (“today only”), and unclear returns are big warnings. Another red flag is refusing to provide measurements or extra photos.

Flip it over and look for tight, even structure and crisp pattern definition on the back. Also check edge binding, fringe attachment, and whether the rug lies flat without rippling.

You want a written condition report noting repairs, wear, color runs, stains, and any foundation issues. If they won’t document condition, treat it as a red flag.

Often yes, especially for handmade, vintage, or higher-ticket rugs. Ask politely if there’s flexibility, a cash/transfer discount, or a better price on a rug + pad bundle.